Director - Human Resources Division
Ahlam Mohammad Ghaffari has been the Director of Human Resources at the Department of Finance since mid-2016. She has around 24 years of practical experience in various areas of human resources management. In 1994 she started her career in Dubai Municipality, held the position of Head of payroll and employee’s services section from the years 2001 - 2010 and then the head of human resources development section till 2016.
Ms. Ghaffari holds a higher diploma in business administration from the Higher Technical College (1994), with track record of career achievements and appreciation for her excellent performance. also won distinguish employee award among DGEP categories representing Dubai Municipality in 2011. She has participated in many seminars, conferences and specialized forums, in addition to many training courses, and holds several professional certifications such as certified trainer and international certificate in measuring the impact of training. She is the leading and member of several committees and teams, And lead of the Human Resources DEGP criteria within the Department of Finance.
Major tasks and responsibilities
Human Resources Division is responsible for preparing and developing policies, methodologies and procedures for HR management, as well as implementing them, according to best international practices. It also prepares and implements the annual employment budget plan for DOF and implements all procedures associated with acquisition, selection and appointment of talents in DOF and retaining them.
Human Resources Division also analyses and classifies job descriptions of employees and evaluates, builds and develops career paths for staff. It also is responsible for surveying and identifying of training needs for employee’s development and follow up all implementation procedures of the training plan and measuring of training impact. Additionally, the division follows up on employee’s appraisal according to their individual performance plans and analyses its outcomes. It also manages employee relations, payroll, entitlements, allowances, bonuses, privileges and incentives, through providing the best services to raise their happiness according to laws and regulations. Moreover, HR's responsibilities include proposing and implementing initiatives aimed to increase employee’s happiness in different areas and execution of improvement opportunities resulting from happiness perception criteria used in DOF.