Customer's Happiness Charter
The Department of Finance for the Government of Dubai is committed to delivering services that contribute to customer's happiness and exceed their expectations, through:
- Treating all customers' needs fairly, Efficiently, professionally and with high quality.
- Providing services and information through appropriate channels.
- Delivering services through a cooperative, knowledgeable team who understands customers' needs, and answers their enquiries.
- To provide information for all customers in a transparent, confidential manner and integrity.
- To provide multiple channels for collecting customers' suggestions & feedback and measure their happiness to improve services, and considered as a Key input for improvement and innovation.
To offer a distinguished service, you are kindly required:
- Abiding to the laws and regulations, and to all instructions and circulars issued by the Department of Finance.
- Providing required information during the specified time to ensure delivery of high quality service.
- Providing appropriate information for the required services in order to accomplish the transaction.
- Contacting the concerned personnel in case of any modification or change in the submitted request or the data that may affect the completion of the service.