Skip Ribbon Commands
Skip to main content
24K 2888.19
Crude Oil 35,62 | -3.20%
Color Contrast
a a a


Font Increase or Decrease
Color Contrast
Please Enter a valid email address Email sent successfully You have requested to send this page to your email
Customers' Happiness Charter

The Department of Finance for the Government of Dubai is committed to delivering services that contribute to customers' happiness and exceed their expectations, through:

  • Treating customers' needs Efficiently, professionally and with high quality.
  • Providing services and information during the official timing and through appropriate channels.
  • Delivering services through a cooperative, knowledgeable team who understands customers' needs, and answers their enquiries.
  • To provide information in a transparent, confidential manner and integrity.
  • • Welcoming customers' suggestions & feedback to improve services, and considered as a Key input for improvement and innovation.

To offer a distinguished service, you are kindly required:

  • Abiding to the laws and regulations, and to all instructions and circulars issued by the Department of Finance.
  • Providing required information during the specified time to ensure delivery of high quality service.
  • Providing appropriate information for the required services in order to accomplish the transaction.
  • Contacting the concerned personnel in case of any modification or change in the submitted request or the data that may affect the completion of the service.

Abdulrahman Saleh Al Saleh – Direct​or General
Copyright © Department of Finance 2016, All Rights Reserved. This site is maintained by Department of Finance.
Site Last Updated on : 28-Oct-2020