Customer's Happiness Charter
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Customers' Happiness Charter

The Department of Finance for the Government of Dubai is committed to delivering services that contribute to customer's happiness and exceed their expectations, through:

  • Treating all customers' needs fairly, Efficiently, professionally and with high quality.
  • Providing services and information through appropriate channels.
  • Delivering services through a cooperative, knowledgeable team who understands customers' needs, and answers their enquiries.
  • To provide information for all customers in a transparent, confidential manner and integrity.
  • To provide multiple channels for collecting customers' suggestions & feedback and measure their happiness to improve services, and considered as a Key input for improvement and innovation.

To offer a distinguished service, you are kindly required:

  • Abiding to the laws and regulations, and to all instructions and circulars issued by the Department of Finance.
  • Providing required information during the specified time to ensure delivery of high quality service.
  • Providing appropriate information for the required services in order to accomplish the transaction.
  • Contacting the concerned personnel in case of any modification or change in the submitted request or the data that may affect the completion of the service.

Abdulrahman Saleh Al Saleh – Direct​or General