Support Services Centre

 

​​​Mubarak Ahmad Al Shamsi

Director of Support Services Centre

Mubarak Ahmad Al Shamsi is the Director of the Support Services Centre (SSC) of the Dubai Department of Finance (DOF). The SSC provides a platform that provides corporate support services to emerging, small and medium-sized government entities.

Al Shamsi has established unified and simplified support services that have been used to build a solid base that serves the Center's clients and that constantly expands. The Center contributes to creating an atmosphere that helps the emerging, small and medium-sized government entities carry out the tasks assigned to them with the required quality through application of a Single Contact Point methodology for communication and approval of developed solutions and systems along with keenness on continuity of measuring the quality of services provided, improving performance and monitoring the measurement of clients' satisfaction.

The number of government entities served by the SSC, under the supervision of Al Shamsi, exceeded 25 entities. He also created a unique business model that ensures prudent management of public resources, enabling the SSC to save millions of Dirhams for a number of government entities by outsourcing financial, accounting, procurement, human resources and payroll services.

Previously, Mubarak Al Shamsi served as Chairman of the Special Projects in the Executive Council of the Government of Dubai. He also served as Senior Manager of the Business Center at Emirates Telecommunication Group Company, Etisalat. He holds an MBA from Florida International University and is a member of the Excellence Awards Committee at DOF and other committees.

About the SSC

The SSC, which is celebrating its 10th anniversary this year, was established in March 2008 to serve only two government entities upon launching. However, the client base has rapidly expanded to reach 25 clients benefiting from the services of financial, accounting, procurement, human resources and payroll services.

The SSC is the only platform for outsourcing corporate support services and is the only government entity that provides support services to emerging, small and medium-sized government entities in the best way to provide them with a solid base for carrying out their required tasks. The Center's mission is to provide a unique service based on the application of a "Single Contact Point" methodology for emerging, small and medium-sized government entities through the implementation of advanced solutions and systems, while ensuring continuity in measuring the quality of services provided and improving performance.

The Center aims to be a unified and integrated center for the provision of support services and contribute to creating atmosphere that helps the emerging, small and medium-sized government entities carry out the tasks assigned to them with the required quality. The Center also seeks to work according to the latest systems and information resources planning programs for improving productivity and reducing costs in the budgets of the beneficiaries, and constantly measuring the quality of services provided and improving performance to ensure clients' satisfaction.