Acting Director - Systems Development Department
Hesham Ismail has 20 years of professional experience in Information Technology field, program and project management, and digital transformation, and plays a vital role in the modernization of financial applications and smart transformation at the level of the Government of Dubai, to better manage macroeconomic challenges and improve revenue allocations in The General Budget of the Emirate.
Throughout his work in DOF with his experience in project, program and change management, Hesham has enabled many government agencies to achieve their objectives. He has been a key member and led many projects and programs like Hyperion planning and budgeting applications across the government, VAT project, Government service costing , Business Intelligence program, operations and service automation systems, public treasury systems, and AI applications.
Hesham holds a Bachelor's degree in Systems Engineering and has a PMP from the Project Management Institute and has obtained many specialized professional certificates in IT operations (ITIL) , IT governance (COBIT) and Enterprise Architecture (TOGAF)
The Systems Development division at DOF is responsible for developing the strategic plans for the smart transformation of programmes and projects for the development of the central financial systems of the Government of Dubai. The division develop financial systems and service automation improvement plans, as well as developing a plan of action for projects and programmes to be implemented and monitored at the government level. The division also provides technical support to the Government of Dubai in terms of applications and financial systems, and coordinates training courses on financial systems.